Fucheng Shiguang is a gourmet snack bar in Tainan, Germany. All products in the store are handmade according to customer needs, and there is no stock. After placing the order, it takes about 2-3 weeks to wait for the order to be shipped. If you are unable to receive the package during the period, please inform us in advance.
order process:
1. Place an order and receive an email confirmation
2. If you cannot receive the package within a specific period, please inform the shopkeeper in advance and wait for the checkout notice
3. Remittance and return screenshot
4. Notification of receiving logistics (the general waiting period is 2-3 weeks)
5. Received the package.

🌟Fresh food sales are non-refundable. The photos are for reference only, the product is mainly in kind
🌟🧁 Please note that Chiffon Cake and Napoleon Cake are only available for Instore pickup and Local Delivery. Local delivery is only limited to an amount of 49 Euros or more and within 40 kilometers from our store.
🍞Box cakes, bread, toast, and various special Taiwanese snacks can be picked up in the store/local delivery/home delivery,
🌟Currently we have not opened customized bread and cake combinations.

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About payment:
The payment page currently does not have an online credit card mechanism, but you will receive an email to notify you of the remittance account (bank/Paypal) after you place an order and checkout. Payment methods include paypal and bank transfer, and we prefer bank transfer.
For transfer, please write *number provided by the owner* on the remark, and then send back the screenshot of the successful remittance.
  The payment amount is required to arrive in full
Paypal transfer must choose Freunde zu Freunde. If you can't find this option, there may be a problem with handling fees.
  Paypal and bank transfers are limited to German accounts and accounts within the European Union. Overseas and non-EU accounts will be charged a high handling fee (about 10%-20%). Please make sure to pay the extra handling fee! ! Bank regulations are clear, non-EU account holders are requested not to take chances and cause inconvenience to both parties in the future.
  For non-EU accounts within 100 Euros, please add 5 Euros handling fee by yourself.

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🌟 If the pick-up method is selected as freight home delivery, free shipping for orders over 49 Euros. If you are less than 49 euros, please take care of the shipping fee yourself (according to the DHL official website price starting from 6.99euros) each person is limited to one free shipping, and cannot be split and mailed separately

We will use DHL general parcel express to meet the conditions of free shipping. To ensure stable express delivery and fresh food, UPS express saver must be used for ordering boxes of cakes, bread and toast. The shipping fee is calculated according to the actual weight.
UPS Express; it will be delivered to your designated delivery address (in Germany) before the evening of the next day; other EU countries will be delivered every 2-3 working days.
🌟If there is a problem of unsuccessful home delivery delivery, as long as the recipient and address are correct, we will not be responsible for the transportation. Thank you very much for your understanding. For problems caused by transportation delays, the moderator can resend it once, and the shipping fee will be borne by himself. However, due to personal reasons, the delivery is delayed and the food is not fresh, please re-order.

🌟After the package is confirmed to be received correctly, if there is any risk of secondary transportation or storage problems caused by resale and joint purchase, it is the buyer's personal behavior. The store is not responsible.
🌟Overseas because of the problem of UPS overcharging post-events many times before, so our overseas shipping fee is less than 100 euros and will be reimbursed. It is recommended to choose UPSexpress to arrive the next day. UPS-standard cannot guarantee 100% timeliness. If there is a delay and the ingredients are not fresh, our store You can resend it once, and you are responsible for the shipping cost.
Overseas UPS over 100€ can deduct 5€ shipping fee, free shipping over 350€

⚠️ups only express promises to arrive the next day, standard only has an "estimated" time, if there is any delay, you can't get logistics compensation.
🌟The delivery is food freezing + 1 ice pack + heat preservation bag or Styrofoam box packaging. The logistics are all transported at room temperature. Food melting during the process is a normal physical phenomenon. In order to avoid unnecessary disputes, if you are very concerned about the food you receive Please do not order if it is not fully frozen
🌟In summer high temperature, in order to extend the ice preservation effect of transportation, you can purchase an additional second ice pack for +50 cents. Due to the increase in transportation costs, it cannot be provided for free

⚠️If there is a special request for additional packaging in small bags, an additional 1 Euro packaging material + cost of work will be charged